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Improve Your Business: Handbook (ILO, 1986, 144 p.) (introduction...) FOREWORD WHAT IS IMPROVE YOUR BUSINESS? FOR YOU IN BUSINESS (introduction...) Your aims in business You and your business The business and profit You and improve your business Finding out your strengths and weaknesses 1. BUYING AND SELLING (introduction...) Selling (introduction...) Retail and wholesale selling Industrial selling Buying to sell (introduction...) Retail and wholesale buying Industrial buying Stock control (introduction...) The rules of stock control Unit stock control Value stock control Some special situations Handling cash (introduction...) How to control cash The cash register The rules of cash control Good bookkeeping 2. MANUFACTURING AND SERVICE OPERATING Manufacturing (introduction...) The stages of manufacturing Cutting the cost of raw materials Cutting labour costs Cutting the cost of machines Cutting the cost of working capital tied up Service operating (introduction...) Know your costs 3. BOOKKEEPING (introduction...) The ledger The subsidiary books (introduction...) The invoice book The purchase journal The wages book The business notebook The stock book The inventory book 4. COSTING AND PRICING Costing (introduction...) Types of costs Costing one product Costing many products Pricing (introduction...) Costing and pricing Pricing for a manufacturer Pricing for a trader Pricing for a service operator 5. MARKETING (introduction...) Choosing the goods to be made and sold (introduction...) Finding out what customers want Few or many different goods? Promotion and advertising Distributing (introduction...) Deciding how to distribute your goods Managing sales representatives Sales records (introduction...) Reasons for falling sales Payment and credit (introduction...) Discounts Good invoicing 6. MANAGEMENT ACCOUNTING (introduction...) The profit and loss account (introduction...) Finding out the change in the value of stock Finding out the change in the value of machines and equipment Finding out the value of debtors Finding out the value of creditors How to construct your profit and loss account The balance sheet (introduction...) Finding out the depreciation of machinery and equipment Finding out the value of stock Finding out the value of debtors Finding out the value of creditors Finding out the amount of the owner's capital How to construct your balance sheet The cash flow budget (introduction...) How to construct your cash flow budget 7. OFFICE WORK (introduction...) Contact with customers Business letters Your information store Filing (introduction...) Wages Expenses claims Data for invoicing Copies of your own invoices Vouchers Suppliers' invoices Tax file Letter files The business file Office machines 8. PLANNING (introduction...) Planning sales and costs (introduction...) Your business plan Estimating the sales Estimating the direct costs Estimating the indirect costs New investments (introduction...) Choosing new machines ENDPIECE BACK COVER